“La Bottega di Adriano Grosoli dal 1891”

These General Conditions concern the purchase of products made remotely via the internet on the website www.labottegadiadriano.it.

This site is owned by: Aceto Balsamico del Duca di Adriano Grosoli S.r.l. – Registered office: via Medicine, 2340 – 41057, Spilamberto Loc. San Vito (MO) Italy – VAT number: 01645060367

The site was created for the sale of food products, in compliance with the Italian legislation on distance contracts: Legislative Decree no. 70/2003.

The sale is regulated by these General Conditions. Before sending the order, the Customer is therefore invited to carefully read the General Conditions of Sale as identified above and the information contained therein, in addition to printing or saving them on other durable medium accessible to him.

1. How to conclude the contract with the Seller:

1.1 The Customer can purchase the products in the catalogue of “La Bottega di Adriano Grosoli dal 1891”, illustrated in detail in the e-commerce area of ​​the website (www.labottegadiadriano.it) within the respective sections divided into categories. The publication of the products displayed on the Site constitutes an invitation to the Customer to formulate a contractual purchase proposal. The order sent by the Customer has the value of a contractual proposal and implies full knowledge and full acceptance of
these General Conditions of Sale. The correct receipt of the Customer’s proposal is confirmed by “La Bottega di Adriano Grosoli dal 1891” by means of an automatic reply sent to the email address communicated by the Customer and only confirms the correct receipt of the proposal within the
information systems.

1.2 Each order can be viewed by the Customer on the Site in his personal area within the ” Your Orders ” section, immediately after sending the order. Until the order has been processed “La Bottega di Adriano Grosoli dal 1891”, the Customer has the right to modify or cancel the order, exclusively by sending a communication to the dedicated Customer Service e-mail address.

1.3 If the products on the Site are no longer available or on sale at the time of your last access, the Seller will promptly notify the Customer and in any case within thirty (30) days from the day following that on which the order is sent.

1.4 If the Customer is a consumer (i.e. a natural person who purchases the goods for purposes not related to his professional activity), once the online purchase procedure is concluded, he/she will print or save an electronic copy and in any case keep these General Conditions of Purchase, in compliance with the Italian legislation on distance contracts.

1.5 By sending the order, the Customer declares that he/she has read all the conditions provided to him during the purchase procedure, to fully accept the General and Payment Conditions described below.

2. Payment:

2.1 To pay the price of the products and the related shipping and delivery costs, you can follow one of the methods indicated on ” Terms of Payment “.

2.2 Payments in execution of the purchase contracts stipulated through the Site can be made through Credit Cards, PayPal or by advance bank transfer. At the time of the conclusion of the Purchase Agreement, the Customer must have checked the summary of the order and confirm the operation.

2.3 In case of payment by Credit Card, the financial information (for example the number of the credit / debit card or the expiry date) will be forwarded, through an encrypted protocol, to the Bank to which the
Seller relies or to other banks, that provide the related remote electronic payment services, without third parties having access to them in any way. Furthermore, this information will never be used by the Seller, except to complete the procedures relating to the Customer’s purchase or following the exercise of withdrawal.

3. Product shipments and deliveries:

3.1 To know the specific shipping and delivery methods of the products, the Customer can access the ” Shipping ” section. Please pay attention to what is reported in this section, because the indications contained therein form an integral and substantial part of these General Conditions of Sale and, therefore, are considered by the Customer to be known and accepted at the time of the transmission of the order form.

4. Support:

4.1 It is possible to request any information through our support services by contacting Customer Service.

5. Right of withdrawal:

5.1 Pursuant to Legislative Decree 06/09/05 nr. 206, the Customer has the right to withdraw from the purchase contract for any reason, without the need to provide explanations and without penalty, within fourteen (14) days from the delivery of the products.

5.2 To withdraw from the contract, an email must be sent to Customer Service. Once the aforementioned notice of withdrawal has been received, “La Bottega di Adriano Grosoli dal 1891” will quickly communicate to the Customer the instructions on how to return the goods.

5.3 The right of withdrawal is however subject to the following conditions:
– The law applies to the product purchased in its entirety; it is not possible to exercise withdrawal only on part of the product purchased.
– The law does not apply to goods made to measure or personalized.
– The purchased good must be intact.

By law, the shipping costs for returning the goods are charged to the Customer.

5.4 Without prejudice to any restoration costs for ascertained damage to the original packaging, “La Bottega di Adriano Grosoli dal 1891” will refund the customer the full amount already paid, within 30 days from the return of the goods, by means of a reversal procedure of the amount charged on the Credit Card or by Bank Transfer. In the latter case, the Customer will promptly provide the bank details on which to obtain the refund (Code ABI – CAB – Bank Account of the invoice holder).

5.5 The address for returning the products is: Aceto Balsamico del Duca di Adriano Grosoli s.r.l. – via Medicine, 2110, 41057, Spilamberto Loc. San Vito (MO) – Italy.

6. Guarantees:

6.1 The company Aceto Balsamico del Duca di Adriano Grosoli s.r.l. reserves the right to accept or reject the orders that will be placed through this e-commerce site.

The company Aceto Balsamico del Duca di Adriano Grosoli s.r.l. guarantees that all the ordered goods will be delivered even in the event of damage or loss during transport.

Upon delivery of the goods, the Customer is required to check:

– that the number of packages delivered corresponds to what is indicated in the transport document.
– that the packaging is intact and unaltered.

If the damage of the delivered packages is externally visible resulting in tampering, breakages and / or abrasions, the Customer must immediately contest the carrier and sign the transport / delivery document
presented by the courier with ” goods received unchecked “, stating the reasons (e.g. heavily damaged packaging). Then contact our Customer Service. All return requests must be received within 24 (twenty-
four) hours of receiving the goods, by fax and / or e-mail. Our Web Customer Service will take care of any return procedure.

However, in case of conformity defects of Products sold by the company Aceto Balsamico del Duca di Adriano Grosoli s.r.l., the Customer must immediately contact Customer Service.

The legal guarantees provided for in articles 129, 130 and 132 of the Consumer Code apply to the sale of the Products. The Customer has the right, at his choice and provided that the type of product allows it, to
restore, without charge, the conformity of the product by repair or replacement, or to an adequate reduction of the price or termination of the contract. The Customer forfeits these rights if he/she does not report to the company ” Aceto Balsamico del Duca di Adriano Grosoli s.r.l. ” the lack of conformity within the term of 2 (two) months from the date on which it discovered the defect, provided that it is not a Product which by its nature is perishable or subject to expiry in a shorter term, in which case the defect must be reported within this reduced period.

As already indicated above, the same company:

– Reserves the right to request photographic evidence before authorizing returns for defective goods and paying the shipping costs for returning the goods to its premises.
– Reserves the right to refuse unauthorized returns or sent with couriers other than that indicated in the email with the return instructions.
– Will not accept the returned goods if the return does not comply with all the terms and conditions set out in the return policy.

6.2 Force majeure – fortuitous event In cases of force majeure or fortuitous event, the company ” Aceto Balsamico del Duca di Adriano Grosoli s.r.l. ” cannot be held responsible for delay or non-delivery and will have the right to terminate the contract in whole or in part and / or suspend and / or postpone the shipment.

6.3 Access to documentation The company ” Aceto Balsamico del Duca di Adriano Grosoli s.r.l. ” guarantees the possibility to request documents relating to orders concluded not earlier than 6 (six) months by writing to the email info@labottegadiadriano.it.

7. Privacy:

7.1 The information relating to the processing of personal data is available by accessing the dedicated section.

8. Applicable law and dispute resolution:

8.1 The sales contract between the Customer and “La Bottega di Adriano Grosoli dal 1891”is understood to be concluded in Italy and governed by Italian law. For the solution of civil and criminal disputes arising from
the conclusion of this distance selling contract, if the Customer is a consumer, the territorial jurisdiction is that of the reference hole of his / her municipality of residence; in all other cases, the territorial jurisdiction is exclusively that of the Forum of MODENA.

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